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Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation, by Karen Martin Mike Osterling
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About the Author
Karen Martin is president of The Karen Martin Group, Inc., a firm that specializes in business performance improvement and Lean management practices. She's also the author of the Shingo Research Award–winning The Outstanding Organization, an instructor in the University of California, San Diego's Lean Enterprise program, and an industry advisor to the University of San Diego's Industrial and Systems Engineering program. Mike Osterling provides support and leadership to organizations on their Lean transformation journey. Prior to consulting, Mike played a key internal role in Schneider Electric's Lean transformation during the 1990s. He is the cofounder of San Diego State University's Lean Enterprise program and continues to teach at SDSU and other universities.
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Product details
Hardcover: 224 pages
Publisher: McGraw-Hill Education; 1 edition (December 16, 2013)
Language: English
ISBN-10: 0071828915
ISBN-13: 978-0071828918
Product Dimensions:
6.3 x 1 x 9.2 inches
Shipping Weight: 15.2 ounces (View shipping rates and policies)
Average Customer Review:
4.5 out of 5 stars
96 customer reviews
Amazon Best Sellers Rank:
#34,382 in Books (See Top 100 in Books)
Value Stream mapping: How to visualize Work and align leadership for organizational transformationAs with most of my book reviews, I’ll approach the write-up from a pragmatic perspective. That is, as most authors do provide detailed explanations, background and theory describing each of their topics and subject areas … what are the practical examples of artifacts, forms/templates, questionnaires, methodologies etc., which a reader could use in either in, day-to-day operations, management or project delivery responsibilities?I’ll list some (!) of the major takeaways I find (with thoughts and rationale), which would make this book worth purchasing.• The author offers an excel tool for documenting the processes and calculating results• Identifications of risks to be avoided – some foundational areas to watch for• Value stream mapping phases and tasks – gets you started• Value stream map charter example – always good to see an alternative template.. if you don’t have a format• Value stream map design questionnaire – identifying the areas of opportunities for the future state model• Value stream transformations plan – high level executive view• Examples (Appendix): Seeing how others used VSM to identify and measure process improvements, is a great takeaway...o VSM for outpatients imaging – current and future stateo Supplier purchasing VSM - current and future state and recommendations for process improvementso Repair services - current and future state as well as metrics on % improvementso Custom shelving systems - current and future state with metrics on % improvemento Software development change request - current and future state with metrics on % improvements
I really thought I'd get more from this, but there wasn't much there. The last section on introducing changes, in particular, was thin. I had been hoping for more prescriptive guidance on how to identify and design value streams, but ultimately this felt like a very heavy-weight set of activities around a very macro-view of an organization's flow. Maybe I'm just not deep enough into this kind of work to "get" what the authors were talking about though.
Value Stream Mapping in office and service environments have always been a challenge. Most offices are organized functionally and this creates disconnects. Now there is finally a resource that demystifies the landscape of many organizations in a way that is steeped with years of experience. Learning from your own mistakes leads to tacit knowledge, but what if you don't need to make as many mistakes on your way to organizational excellence?The authors introduce Value Stream Maps in a practical manner that is helpful for anyone. I like how change leadership and organizational development principles are embedded without calling them out! Highly recommended for anyone wanting a tried and trued recipe for disrupting traditional mindsets while learning a new way to see work. Even an experienced lean facilitator will walk away with new insights.
Pretty concise and well-organized information. Good mixture of fact presentation and implementation examples. Need to pair with a Lean Methods book if reader is not familiar with essential concepts like signaling, pull flow, etc.
A good overview of some of Lean's good tools. Summary enough to get the unitiated on-board without drowning them in jargon. Detailed enough to be a guidebook during execution.
To be honest, I starting applying Karen's value stream maps midway through the book on one of my training and quality projects and was surprised to find I identified gaps and opportunities for improvement I didnt notice before. The many examples in the book made the application easy. Id recommend this book to anyone looking to design better outcomes and customer experiences.
Value Stream Mapping is a powerful technique which should be part of any consultant's toolbox. Although contracts or organizational inertia may prevent work based on a value stream mapping exercise, just walking through the process with staff may serve as a catalyst to later action. This book does an excellent job at laying out the essential elements for newcomers, and adding insights for old hands which can revitalize interest. Strongly recommended.
I think this is a very good book for those who are doing the transition from manufacturing to office/transactional processes. The author describes the VSM in a clear and structure way, takes you step by step with good keep of detail without overwhelming you with unnecessary information.One of the points I found interesting, it's her approach and preference for narrow VSM's. Many of us are often tempted to to map wider processes and end up with a lot of "if" situations and a VSM too complex to make any ground breaking desicion, resulting in a mediocre VSM and a disappointed team.I did find this book as worth reading and a must read book for any lean practitioner. Good enough for me to buy other books from the same author.
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